Frequently asked questions
What is the return policy?
Unfortunately, as most of our products are handmade, production begins immediately after the order is placed. Therefore, we do not provide refunds due to changed purchase intentions. However, if you encounter any serious issues with the products purchased from our website, please email us, and we will do our best to assist you.
Transportation Policy
Orders are shipped from China. Due to the fact that many of our products are handmade, after you place your order, we will arrange our artists to create them in the order received. Once completed, we will immediately arrange for shipping. Please allow 1-2 weeks for delivery. As handmade items require more time to produce, to ensure you have a better shopping experience, we offer free express shipping to help you receive your items faster. If you have any special requirements, please email us and we will do our best to assist you.
Contact Us
miaozulife@gmail.com
Batik Product Care
Hand Feel
Traditional dyeing process, no chemical softener added. The hand feel is slightly thick. Please think twice before purchasing if you mind this.
Care
- There will definitely be floating color during the first wash. Soak in salt water for 15 minutes, then gently machine wash or hand wash.
- Wash separately for the first 3-5 times. After that, you can wash it with clothes of similar colors.
Drying
- Avoid prolonged exposure to direct sunlight, as it will fade the color.
- It is better to hang and dry the clothes inside out, and let them air dry naturally.
- For traditional indigo-dyed clothes, the natural fading effect will vary depending on each person's washing method.
Taboo
- Do not match with white or light-colored clothes when wearing for the first time.
- Do not wash with white or light-colored clothes.