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Frequently asked questions

Unfortunately, as most of our products are handmade, production begins immediately after the order is placed. Therefore, we do not provide refunds due to changed purchase intentions. However, if you encounter any serious issues with the products purchased from our website, please email us, and we will do our best to assist you.

Orders are shipped from China. After you place your order, we will arrange for our artists to create the artwork according to the order sequence. The production time is approximately 5-10 days. In special circumstances, there may be delays, and we will notify you by email. Once completed, we will arrange shipping immediately. Sea freight costs $10 (approximately 25-40 days), and air freight costs $20 (approximately 8-15 days). Payment options are available on the payment page. Specific delivery times depend on the logistics company.

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Hand Feel

Traditional dyeing process, no chemical softener added. The hand feel is slightly thick. Please think twice before purchasing if you mind this.

Care

There will definitely be floating color during the first wash. Soak in salt water for 15 minutes, then gently machine wash or hand wash.
Wash separately for the first 3-5 times. After that, you can wash it with clothes of similar colors.

Drying

Avoid prolonged exposure to direct sunlight, as it will fade the color.
It is better to hang and dry the clothes inside out, and let them air dry naturally.
For traditional indigo-dyed clothes, the natural fading effect will vary depending on each person's washing method.

Taboo

Do not match with white or light-colored clothes when wearing for the first time.
Do not wash with white or light-colored clothes.

1. This product is hand-customized. The patterns are drawn stroke by stroke, so we cannot guarantee they will be exactly the same as the pictures. Each piece is a unique work of art, which is precisely the charm of handmade products.

2. Due to lighting reasons, there may be slight color differences between the photos and actual items. The actual product color should be considered accurate. Hand-dyeing may leave some dyeing traces.

This product is handcrafted and customized. Minor artisanal marks or slight imperfections may exist, and patterns are polished entirely by hand. Therefore, each piece may not be 100% identical to the product image—making every item a unique work of art that embodies the charm of handcrafted creations.