Frequently asked questions
What is the return policy?
Unfortunately, as most of our products are handmade, production begins immediately after the order is placed. Therefore, we do not provide refunds due to changed purchase intentions. However, if you encounter any serious issues with the products purchased from our website, please email us, and we will do our best to assist you.
Transportation Policy
Orders will ship from China. After your order is placed, our artists will begin creation in the order of purchase. Production takes approximately 5–10 business days. If delays occur due to unforeseen circumstances, we will notify you via email. Once your artwork is ready, we will arrange shipment immediately.Air shipping costs $15. Free air shipping is available for orders over $99. Air delivery normally takes 7–15 days. The actual delivery time depends on the logistics carrier.
Contact Us
miaozulife@gmail.com
Batik Product Care
Hand Feel
Traditional dyeing process, no chemical softener added. The hand feel is slightly thick. Please think twice before purchasing if you mind this.
Care
- There will definitely be floating color during the first wash. Soak in salt water for 15 minutes, then gently machine wash or hand wash.
- Wash separately for the first 3-5 times. After that, you can wash it with clothes of similar colors.
Drying
- Avoid prolonged exposure to direct sunlight, as it will fade the color.
- It is better to hang and dry the clothes inside out, and let them air dry naturally.
- For traditional indigo-dyed clothes, the natural fading effect will vary depending on each person's washing method.
Taboo
- Do not match with white or light-colored clothes when wearing for the first time.
- Do not wash with white or light-colored clothes.
Instructions for Purchasing Batik and Tie-Dye Products
1. This product is hand-customized. The patterns are drawn stroke by stroke, so we cannot guarantee they will be exactly the same as the pictures. Each piece is a unique work of art, which is precisely the charm of handmade products.
2. Due to lighting reasons, there may be slight color differences between the photos and actual items. The actual product color should be considered accurate. Hand-dyeing may leave some dyeing traces.